Returns Policy
Returns
Our policy lasts 14 days. If 14 days have gone by since the postage signing of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Accessories
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will receive store credit.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@rosiessecretgarden.com and send your item to: PO BOX 9341 Harris Park, New South Wales AU 2150.
You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable.
Our policy lasts 14 days. If 14 days have gone by since the postage signing of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Accessories
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will receive store credit.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@rosiessecretgarden.com and send your item to: PO BOX 9341 Harris Park, New South Wales AU 2150.
You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable.